Privacy Policy
Man with Van Botany Bay Privacy Policy
This Privacy Policy explains how Man with Van Botany Bay collects, uses, stores and protects personal data in connection with our removal and delivery services. It applies to all Man with Van Botany Bay customers and prospective customers in the Botany Bay area who contact us, request a quotation, make a booking or otherwise interact with our services.
We are committed to complying with the General Data Protection Regulation and all applicable data protection laws. We only process personal data where we have a clear lawful basis and only keep it for as long as necessary for the purposes set out in this Privacy Policy.
Personal Data We Collect
We may collect and process the following categories of personal data when you use our services or communicate with us:
Identification and contact details, such as your name, address, collection and delivery addresses, and any other location details you provide so we can carry out your move or delivery.
Communication details, such as your preferred contact method and the content of any messages or correspondence sent to us, including enquiries, booking confirmations and feedback.
Service and booking details, including the date and time of your move or delivery, details of items to be transported, access information for properties, and any special instructions you choose to provide.
Payment and transaction information, such as payment method used and records of payments made, refunds issued and invoices. We do not store full payment card details; these are processed by secure third-party payment providers where used.
Technical and usage data if you interact with us online, such as basic device and browsing information and how you interact with our website or online forms. This may include information collected using cookies or similar technologies, where permitted by law.
How We Collect Personal Data
We collect personal data directly from you when you contact us by phone, online form, message or in writing, request a quote, confirm a booking, or provide information on the day of the service.
We may also receive personal data from third parties where you have asked someone else to make an enquiry or booking on your behalf, such as a family member, landlord, estate agent or business contact. In such cases, we treat this data in the same way as if you had provided it directly.
Lawful Basis for Processing
We only process personal data where we have at least one of the lawful bases allowed under data protection law. For Man with Van Botany Bay, the main lawful bases are:
Contract: We process your personal data to provide quotations, manage bookings, carry out removals and deliveries, and handle payments. This processing is necessary to enter into and perform our contract with you.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your rights and interests do not override these. This may include managing our business operations, improving our services, keeping records for administrative purposes and protecting our legal rights.
Legal obligation: In some cases we must process certain personal data to comply with legal or regulatory requirements, such as maintaining accounting and tax records.
Consent: Where required by law, we may rely on your consent for certain types of processing, such as some marketing communications or non-essential cookies. You can withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before consent was withdrawn.
How We Use Personal Data
We use the personal data we collect for the following purposes:
To provide our services, including responding to enquiries, preparing and sending quotations, confirming bookings, planning routes, carrying out removals and deliveries, and providing customer support before, during and after your move.
To manage payments, including processing payments, issuing invoices, handling refunds where applicable and keeping financial records.
To communicate with you about your enquiry or booking, including sending confirmations, updates, reminders or follow-up messages relating to the service we are providing.
To manage and improve our business, including maintaining internal records, monitoring service quality, training staff, improving processes and developing or updating our services.
To comply with legal and regulatory obligations, including record-keeping requirements, responding to lawful requests from authorities and protecting our rights in the event of complaints or disputes.
To send occasional service-related information or marketing messages, where permitted by law or where you have given consent. You can ask us to stop marketing communications at any time.
Data Retention
We keep personal data in identifiable form only for as long as necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
In general, we will retain core booking and transaction records for a period that allows us to handle any questions, complaints or legal claims, and to comply with tax and accounting obligations. After this period, personal data will be securely deleted, anonymised or archived in a way that no longer identifies you.
The specific retention period may vary depending on the type of data and the context in which it was collected. When deciding how long to retain data we consider factors such as the nature of our relationship with you, the type of service provided, legal limitation periods and regulatory guidance.
Data Sharing and Processors
We do not sell your personal data. We share personal data only where necessary and with appropriate safeguards in place.
We may share your personal data with selected third parties who act as data processors on our behalf. These may include payment processing providers, accounting or administrative service providers, information technology and hosting providers and any companies involved in managing our website and digital tools.
These processors are only allowed to process personal data on our instructions, for the purposes described in this Privacy Policy, and must protect it with appropriate security measures. They are not permitted to use your personal data for their own purposes.
We may also need to disclose personal data where required by law, in response to lawful requests by public authorities, or to establish, exercise or defend legal claims. If we are involved in a business reorganisation or similar event, personal data may be transferred as part of that process, subject to ongoing protection.
International Transfers
Where we use service providers that process data outside the United Kingdom or European Economic Area, we take steps to ensure that your personal data receives an adequate level of protection. This may include using standard contractual clauses or other safeguards recognised by data protection law.
Data Security
We take reasonable and appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Measures may include restricted access to personal data on a need-to-know basis, using secure systems and tools, and ensuring that staff and processors who handle personal data are aware of and follow our confidentiality and data protection requirements.
Your Data Protection Rights
As a customer of Man with Van Botany Bay in the Botany Bay area, you have certain rights in relation to your personal data under data protection law. These rights may be subject to conditions and exemptions, but generally include:
The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with certain information about how it is used.
The right to rectification: You can ask us to correct or complete any personal data that is inaccurate or incomplete.
The right to erasure: In some circumstances you can request that we delete your personal data, for example where it is no longer needed for the purpose it was collected or where you withdraw consent and there is no other legal basis for processing.
The right to restriction of processing: You can ask us to restrict the use of your personal data in certain situations, such as while we are considering a request to rectify or erase it.
The right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.
The right to object: You can object to processing based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms or we need the data for legal claims. You always have the right to object to direct marketing.
Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn, but we will stop the specific processing that was based on consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
