Terms and Conditions
Man with Van Botany Bay Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Botany Bay provides removal and associated services to domestic and commercial customers within the United Kingdom. By placing a booking with us, you agree that you have read, understood and accepted these Terms and Conditions. If you do not agree to these terms, you should not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "We", "us" and "our" refer to Man with Van Botany Bay as the provider of removal and related services.
1.2 "You" and "your" refer to the customer making the booking and any person on whose behalf the booking is made.
1.3 "Services" means removal, delivery, loading, unloading, packing, and any other services we agree in writing to provide.
1.4 "Goods" means all items, packages, furniture and belongings handled, transported or stored by us on your behalf.
1.5 "Service area" means the areas in which we offer our man and van and removal services within the United Kingdom, including local and longer-distance journeys as agreed at the time of booking.
2. Scope of Services
2.1 We provide man and van and removal services for residential and commercial moves, including local collections and deliveries within our service area and, by prior agreement, other UK destinations.
2.2 The specific services to be provided will be agreed at the time of booking and confirmed in our booking confirmation. Only services expressly set out in that confirmation or subsequently agreed in writing will be included.
2.3 Unless explicitly agreed, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of doors or windows, or any work involving electrical, gas, plumbing or other skilled trades.
2.4 We reserve the right to refuse to carry goods that may pose a risk to health and safety, are illegal, or are prohibited by these Terms and Conditions.
3. Booking Process
3.1 You may request a quotation by providing accurate details regarding the service required, including collection and delivery addresses, access information, dates and times, the nature and approximate volume of goods, and any special requirements.
3.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, or if your requirements change, we may amend or withdraw our quotation and adjust the price accordingly.
3.3 A booking is only confirmed when we issue a booking confirmation. This may be provided verbally or in writing, but we recommend that you retain any written confirmation for your records.
3.4 You are responsible for ensuring that all details in the booking confirmation are correct. If you notice any errors, you must inform us as soon as possible so that we can amend the booking where feasible.
3.5 We may require a deposit or prepayment to secure your booking. Where this is the case, the booking will not be confirmed until the required payment has been received.
4. Access and Parking
4.1 You must ensure that we have suitable access to the collection and delivery addresses, including adequate parking for our vehicle or vehicles within a reasonable distance of the property.
4.2 You are responsible for obtaining any necessary parking permissions or permits, and for paying any related charges. If we incur parking charges or penalties due to insufficient or restricted parking at your instruction or as a result of your omission, these costs may be added to your final bill.
4.3 You must notify us in advance of any potential access issues, such as narrow roads, height restrictions, security gates, steep driveways, internal or external stairs, or restrictions on vehicle size or loading times.
4.4 If access is significantly more difficult than reasonably anticipated, we may adjust the price to reflect the additional time, labour or equipment required, or we may decline to complete the service where it would be unsafe or unreasonable to proceed.
5. Customer Responsibilities
5.1 You are responsible for ensuring that goods are packed safely and suitably for transport, unless we have agreed to provide packing services.
5.2 Fragile, delicate or high-value items must be clearly identified and, where appropriate, individually protected. You must inform us in advance of any items that require special handling.
5.3 You must ensure that all goods to be moved are ready for loading at the agreed time, and that any items not to be moved are clearly separated or labelled.
5.4 You must remove or securely fix any loose fittings, cables, shelves or accessories prior to our arrival, unless we have agreed in writing to assist with such tasks.
5.5 You are responsible for complying with all relevant laws and regulations in relation to the goods being moved, including any restrictions on transporting particular items.
6. Payments and Charges
6.1 Prices may be based on an hourly rate, a fixed fee, or a combination of both, as specified in the quotation and booking confirmation.
6.2 Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We reserve the right to require full or part payment in advance for certain bookings.
6.3 We accept payment by methods notified to you at the time of booking or prior to service delivery. You are responsible for ensuring that funds are available and that payment can be completed without delay.
6.4 Any additional charges incurred as a result of waiting time, extended loading or unloading, additional items, changes to the route, or extended travel outside the original agreement may be added to the final amount due.
6.5 If payment is not made when due, we may charge interest on the outstanding amount at the statutory rate allowable under UK law until payment is received in full. We may also recover any reasonable costs of collection.
7. Cancellations and Amendments
7.1 You may cancel or amend your booking by giving us as much notice as reasonably possible. All cancellations or amendments should be communicated directly to us.
7.2 If you cancel a booking with more than 48 hours' notice before the agreed start time, any deposit paid may be refunded or transferred to a new booking at our discretion.
7.3 If you cancel a booking with less than 48 hours' notice, we may retain all or part of any deposit paid and may charge a cancellation fee to reflect reasonably incurred costs and the loss of the booking slot.
7.4 If you fail to be present or available at the agreed collection address at the scheduled time, or if we are unable to access the property due to circumstances within your control, we may treat this as a same-day cancellation and charge up to the full quoted amount.
7.5 We will make reasonable efforts to accommodate requests to change the date, time, or scope of services, but such changes are subject to availability and may result in an adjusted quotation or additional charges.
8. Our Right to Cancel or Suspend Services
8.1 We reserve the right to cancel or suspend services if:
(a) you fail to pay any required deposit or prepayment;
(b) you provide inaccurate or misleading information materially affecting the booking;
(c) we reasonably consider that carrying out the service would pose a risk to health, safety or property; or
(d) circumstances beyond our reasonable control prevent us from performing the service.
8.2 In the event that we cancel due to reasons within our control, we will, where practicable, offer an alternative date or a refund of any prepaid sums. We shall not be liable for any indirect or consequential losses arising from such cancellation.
9. Excluded and Prohibited Items
9.1 Unless explicitly agreed in writing, we do not carry:
(a) live animals or plants;
(b) hazardous, flammable or explosive materials, including gas cylinders and fuel containers;
(c) illegal goods or substances;
(d) perishable goods requiring refrigeration; or
(e) cash, financial instruments, jewellery, precious metals, valuable collections, or items of extraordinary value.
9.2 If you include any prohibited items without our knowledge or consent, you do so at your own risk. We shall have no liability for loss, damage, or consequences arising from the carriage of such items and may remove or dispose of them where required by law or safety considerations.
10. Waste Regulations and Disposal
10.1 We operate in accordance with applicable UK waste regulations. We are not a general waste disposal service and will only remove items agreed within the scope of our services.
10.2 We will not remove household waste, rubble, chemicals or other controlled waste unless this has been explicitly agreed in advance and is compliant with relevant regulations.
10.3 You are responsible for declaring any items intended for disposal and for ensuring they are suitable for removal. We may refuse to take items that cannot be legally or safely disposed of.
10.4 Where we agree to dispose of items, we will do so at appropriate facilities or by methods permitted by law. Any associated fees, including charges from disposal facilities or local authorities, may be added to your invoice.
11. Liability for Loss or Damage
11.1 We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations and exclusions set out in these terms.
11.2 We shall not be liable for loss or damage arising from:
(a) your failure to adequately pack and protect goods, unless we have provided packing services;
(b) the inherent nature or characteristics of the goods, including wear and tear, age, or pre-existing damage;
(c) handling of items you have instructed us to move against our advice;
(d) delays or failures caused by traffic, road conditions, weather, mechanical breakdowns, or other events beyond our reasonable control; or
(e) loss of profits, loss of business, or any indirect or consequential loss.
11.3 Our total liability for any loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed the reasonable replacement value of the affected items, subject to an overall limit appropriate to the value declared by you at the time of booking.
11.4 If you do not declare the value of your goods, or if the declared value is materially inaccurate, our liability may be limited to a reasonable estimate based on standard household or office contents for a move of the size described.
11.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be limited or excluded under UK law.
12. Claims and Complaints
12.1 You should inspect your goods as soon as reasonably practicable after completion of the service.
12.2 Any visible loss or damage to goods or property should be reported to us as soon as possible and, in any event, within 48 hours of completion of the service.
12.3 Any claim should include a clear description of the issue and, where possible, supporting evidence such as photographs. We may request additional information to assess your claim.
12.4 We will review any complaints or claims in good faith and aim to respond within a reasonable period. Our assessment may take into account the age, condition and value of the item, as well as the extent to which our actions contributed to the damage.
13. Time Limits and Delays
13.1 We will make reasonable efforts to arrive at the agreed time, but all arrival and completion times are estimates only and may be affected by circumstances beyond our control.
13.2 We shall not be liable for any loss or inconvenience resulting from delays caused by traffic, accidents, road closures, adverse weather, or other external factors.
13.3 If a delay materially affects your booking, we will keep you informed and, where possible, agree a revised schedule. In some circumstances it may be necessary to reschedule the service.
14. Insurance
14.1 We maintain appropriate insurance cover for our activities in line with standard practice for man and van and removal services within the UK.
14.2 Our insurance does not replace your own household or business contents insurance. You are encouraged to check whether your existing policies cover goods in transit and, if necessary, arrange additional cover.
15. Privacy and Data Protection
15.1 We will collect and use your personal data only to the extent necessary to manage your booking, provide the services, process payments, and comply with our legal obligations.
15.2 We will take reasonable steps to protect the security and confidentiality of your information and will not sell or disclose your data to third parties except where required to provide the services or comply with law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our services.
17. Changes to These Terms
17.1 We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services, or our business practices.
17.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking, unless a change is required by law or regulatory authority.
18. Severability
18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
19. Entire Agreement
19.1 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between you and us in relation to the services we provide. They supersede any prior discussions, correspondence or understandings.
19.2 No variation of these Terms and Conditions shall be effective unless agreed by us in writing.
